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The player from India had a withdrawal request of 4900 INR that was refused by Casinoly, after which his account was deactivated without any given reason. The player had stated that the casino hadn’t requested any verification process, and his winnings were from real money gameplay. Despite his attempts to contact the casino, he hadn’t received any response. We had suggested the player to wait for the casino’s response as it could have been related to the verification process. However, after we extended the timeline, the player didn’t provide any further updates, which led us to close the complaint. The issue was marked as resolved, and the player expressed dissatisfaction with the delay but confirmed receipt of the funds.
She provided multiple documents, including ID, card photos, utility bills, and bank statements, but the casino repeatedly requested the same information. The issue was resolved when the verification team confirmed that her account was fully verified, allowing her to successfully process her withdrawal. The Complaints Team marked the complaint as ‘resolved’ after receiving confirmation of the successful withdrawal. You can find the best rated Australian online casinos by reading reviews from trusted sources like OnlineGamblingAus. Trust us to guide you towards Australian online casinos with the best customer support via our casino reviews. Our team of experts takes the time to assess the customer service provided by each online casino and offers our readers accurate and reliable information.
Complaints about related Betovo Casino
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- The casino had stated that the account was closed due to security reasons and they were processing a refund.
- If you sign up for an online casino blindly, you could expect a rude awakening as a result.
- Although our reviews and articles are expertly written and regularly updated, they are here to provide information and are not applicable as legal advice.
- The player from Germany submitted a self-exclusion request due to gambling addiction, which the casino failed to comply with, resulting in losses of €1665.
- To help gamers find the best bets and casinos in Australia, our team has remained committed to providing thorough reviews.
Player’s withdrawal refused and account disabled.
The player https://www.gambling360.com/australia/casino-reviews/ from Sweden had requested a withdrawal less than two weeks prior to submitting this complaint. The issue was resolved after the player confirmed that the withdrawal had been processed successfully. The Complaints Team had ensured that the player’s account was verified and the withdrawal approved by the casino before marking the complaint as resolved. The player from Finland had a pending withdrawal of 457 euros made 5 days prior, which had not been processed despite the casino stating a standard settlement period of 2-3 days.
Without adequate proof of proper transaction processing from the player, no support could be offered. The player must reach to the financial services she used for the deposits to confirm the successful procession of her deposit and provide it to the casino team to reconsider their decision. The issue was resolved after the player provided the necessary documentation, and the casino accepted paper bank statements, allowing the player to submit a withdrawal request. The withdrawal requests were processed, and the player successfully received his funds. In the realm of online gambling, discerning players seek more than just entertainment; they demand a secure, fair, and enriching experience. By employing a refined set of criteria, we aim to deliver not just the best casino online reviews but also the most reliable online casino reviews.